Terms & Conditions

A. Ordering

1. For online orders in our web-shop (http://shop.bridgevow.com), you have to register. After registration, the account has to be activated by clicking on the link sent to your email address.
2. Our prices DO NOT include shipping costs.
3. Our prices DO NOT include any importation fees, customs duty and tariffs which are determined by the local customs authorities of the consignee’s country during the importation procedure. It is the responsibility of the consignee to be aware of these costs and pay them.
4. We confirm orders maximum within 3 working days (except when our business is closed) by adding the shipping costs to the total equipment purchase amount.
5. After the order is confirmed and paid, amendments can only be accepted when the package is not closed or in case of special items/sizes (custom-made products, out-of-stock sizes) as long as the process of production has not been started.
6. We guarantee the handling of customer information with full confidentiality and will not give them out to any third party.

B. Shipping, handling and delivery

1. Terms of delivery depend on the applied mode of delivery and its destination.
2. Calculation of the shipping costs is based on the order weight and box dimensions.
3. The date of dispatch depends on the quantity of the ordered goods, their possible special requirements and number of the orders placed before.
4. Our prices do not include the shipping costs.
5. We reserve the right to part-deliveries (if no other possibility exists).
6. We cannot take responsibility for delivery delays unless the order has been paid with time guaranteed express shipping.
7. Our company does not take responsibility for shipment return due to failed delivery. If the transporter’s tracking system shows failed delivery attempt and the shipment is returned, the re-shipping cost from Our Company to the consignee has to be covered by the Customer.

C. Payment

1. Payments shall be effected in ALL cases in advance.
2. In case of extra sizes, surcharge is applied which is added to the product price automatically. Customer is clearly informed about this during the online purchase.
3. Modes of payment:
   Bank remittance:
   Proforma invoice is issued within 3 working days and sent to the customer for remittance.
4. Part-payments could not be accepted.

D. Right to withdraw from purchase

1. In the event that you do not accept the shipping costs sent with our confirmation, you have the right to withdraw from the purchase. Please indicate this via e-mail to our e-mail address: sales@bridgevow.com. 
2. You have the right to withdraw from the purchase within 14 working days after receipt of the goods without giving any reason. In this case, after the return of the goods, our company is required to refund the amount paid by you immediately, but no later than thirty days after the cancellation.
3. According to the Government Regulation, the costs of return of the goods have to be covered by the Customer.
4. Our company is obliged to pay back the full purchase price to the Customer only if the products are returned unused, clean, undamaged, in completely new condition.
5. Our company has no obligation to accept return of goods and pay back the purchase amount in case the products have been used for any period of time resulting in visible changes on the goods.

E. Warranty

1. The warranty for the fencing equipment made and distributed by our company is valid up to three months from the purchase.
2. The warranty for the electric equipment is 2 years (parts supply: 5 years).
   
   
• This covers for the case if the goods purchased are defective or structural, manufacturing or material defects arise during the guarantee period
• In case of a complaint within 48 hours, the defective or yet unused goods will be replace
• the defects occurring during the warranty period will be repaired if possible, if not, then replaced. Our warranty obligation ends if the Buyer does not preserve or makes available the defective goods in their defective state.

The warranty does not cover the following cases:

 

• unprofessional or careless handling
• overstraining
• defective mounting
• intentional damaging
• defects caused by radical washing agents and or not keeping to the washing instructions
• normal wearing

Special terms not covered by warranty:

• There is no warranty period for the breakage of fencing blades. Their replacement is possible only in case of material defects.
• There is no warranty for damage of the clothing due to broken fencing blade.
• The fencing blades stored in humid environment can get oxidized. This is not a warranty case.
• The electric jackets made of non-washable material can oxidize in the course of time. Warranty does not cover this case.
• There is no warranty for the mesh of the non-FIE-masks getting oxidized.
• The jamming of the fencing spool cable or dirty contacts are not considered as defects.
• We do not accept complaints connected with damages occurring on the fencing pistes, caused by their unprofessional mounting and de-mounting.
• Making hits on the textile carpet piste can produce damages and holes. Guarantee doesn’t cover these cases.

F. Other conditions

1. Exchange of products: Only completely unused, clean, unwashed, undamaged products can be exchanged. Any cost occurring in connection with the exchange (return and re-shipping costs, packaging etc.), rests upon the buyer. Except the case when the size/product delivered by us does not correspond with the order . In this case the occuring costs are paid by our side.
2. Tailored, extra large, extra small and backzip non-stock clothing cannot be exchanged. Name printed or national color painted products cannot be exchanged. According to this, please choose carefully the size when ordering.
3. Product alteration: we reserve the right at all times to make changes on our products. To follow these we draw your attention to our web site and catalogue.
4. Blades: bend, flexibility, hardness of the blades may differ a little bit within the determined standards.
5. Colors: Colors of the goods in their real appearance may vary a little bit from the printed catalogue or website colors. There could be slight color differences between two productions series (for example: blades, grips, leather, name, national color printing or PVC covers). Sometimes design, colors of the lining of the clothing or fencing bags are adjusted to the trend.

G. Import taxes and duties

Please note that we are not aware of and cannot affect import taxes and duties. These costs differ in every country. The information about this needs to be obtained locally. Therefore such costs are not included in the prices of the products. At first time order from abroad, it is advisable to ask the local customs office whether any duties need to be paid or any special license needed for importation.

H. Copyright

The use of All data, description, informative text, images, and graphic and technical structure of the page without the owner’s concent constitutes an infringement of copyright and ensue legal consequences.

In any other issues not covered by the Terms & Conditions and other related documents, the Civil Code, as well as the laws of  e-commerce shall apply.

Company data:

WUXI BRIDGEVOW TRADING CO., LTD
ADD: ROOM 409, GUANGYI ROAD NO.208, LIANGXI DISTRICT, WUXI, 214011,CHINA
REGISTRATION NUMBER: 91320214MA1NNMPC2W
TEL:+86 510 68503790, +86 152 0617 5191